Refund policy

In the unlikely event that you need to return or exchange a purchase, please contact and email  your sales
representative and copy feedback@donewellplastic.com immediately upon receipt of the product.
 
Our policy lasts 7 days. If 7 days have gone by from the date you received your order, unfortunately, we can’t offer
you a return or exchange.
 
You are eligible for a return for the following reasons:
1) Wrong Item – The product you received was not the product you ordered.
2) Damaged or Defective Item – The product you ordered was damaged when you received it.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Change of mind or wrong order are not valid reasons for return.
 
To complete your return, we require the sales invoice and order memo. Please let us know the packer code as well
to trace quality issues. PLASTIC CONSUMER CORPORATION/ DONEWELL PLASTICS may require additional details
and/or photographs of the item in issue.
 
Customized Orders/ Oxo-biodegradable Items
All customized orders and oxo-biodegradable items cannot be returned. For defective items, please contact and
email your sales representative and copy feedback@donewellplastic.com to address this concern.
Sale items
Only regular-priced items may be returned; unfortunately, sale items cannot be returned.
 
Exchanges
We only replace items if we shipped the wrong item or delivered a damaged product. We will replace the returned
item with exactly the same item.
Shipping
To return your product, kindly mail your product to 784-794 Asuncion Street cor M. De Santos, Binondo Manila.
 
You will be responsible for paying for your own shipping cost for returning your item. Upon receipt of the item, it
will be evaluated and confirmed if the item is acceptable for return or exchange. Once the returned item is
approved for exchange, the shipping fee may be reimbursed.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that
we will receive your returned item.
 
PLASTIC CONSUMER CORPORATION / DONEWELL PLASTICS reserves the right to decide, whether to replace or to
deny any such request depending on the circumstances.